Small sized images are thumbnails of the original. The originals may be severely corrupted that’s why the software is showing the thumbnails.
There is a possibility that no files have been selected for recovery. Be sure to select the files and folders and then click on recover button to start the saving process.
Unfortunately you cannot pause the scanning process. However, after completing the scanning process you may save the results. The application also allows you to save the scan information and then resume the recovery process later using the resume recovery option in the application.(Note: This will recover the data which has been scanned till that stage, The software cannot resume the scanning however can resume the recovery process)
This can also be helpful if you want to save the scanning results of demo version and don’t want to rescan the media after purchase of the product.
Connect the SD Card to the computer by using a card reader instead of connecting it via camera/mobile phone.
Unforgettably the software does not recover data from the iPhone. It can recover data out a phone’s internal memory only in case if internal memory gets detected as a drive letter under my computer and Disk Management(Windows) or in Disk Utility (Mac).
You may select the files and folders individually by clicking on the checkboxes provided before the files and folders. You can save the results so that they need not to rescan media again if required.
You may have saved the results with an older version of the photo recovery software and are trying to import the file in a newer/different version of the photo recovery. In this case you would need to rescan again with the latest version to recover data.
There might be a version mismatch between the purchased license and software installed. Please re-download and re-activate the software with the purchased version.
Please check whether these video files were available with partial preview in application or not. If partial preview is not available than the files will not open after process is complete. The video files can also be fragmented (due to large size) and hence will not run correctly after saving.
Please perform an Advance scan on the drive by selecting only JPEG extension and unselecting all other file types in all categories.
The software doesn’t allow saving the recovered files in the source media in order to prevent overwritten activity. Please save the files in a different volume from source any other external media.
If the phone has an internal memory then it does not come up as a removable media on the computer hence does not show up in our software. So, recovery from internal memories is not possible.
If your phone has an SD card and you want to recover files from it then we recommend you to connect the memory card using a memory card reader.
We do not support recovery from iPhone, iPad or iPod Touch.
There might be two scenarios:
The application will recover the data exactly as shown in preview after scanning is complete.
Please check if data is recovered as per preview or not.
It seems that no file/folder has been selected from the scan results to save. Please check mark the files/folders you want to recover and the button goes active.
You may have disconnected the phone/card/drive after the scanning was completed and before saving process started. We suggest you not to disconnect the card/phone/drive until you have saved the recovered files from the software.
Check whether partial preview is available in the software or not. If partial preview is not available, files are larger in size and recovered files are not opening then they are fragmented and cannot be recovered.